I’m an IT and electronics professional with over a decade of experience in repair, diagnostics, system troubleshooting, and workflow engineering. Alongside my professional roles, I’ve built out a personal technical lab focused on diagnostic platforms, monitoring dashboards, structured repair processes, and remote‑friendly workflows. This site showcases my resume and some of the tools and systems I’ve been designing.
Resume
Professional Summary
Dynamic and accomplished professional with over 10 years of experience in IT, electronics repair, networking, and computer systems. Proven leadership in managing multi-store retail operations with a strong track record of optimizing team performance, ensuring customer satisfaction, and driving business growth. Skilled in troubleshooting, quality assurance, and hands-on solar installation and maintenance. Dedicated to safety and service through community-based security work.
In addition to professional roles, developed extensive independent engineering experience through a personal technical lab, focusing on diagnostic tool development, workflow automation, monitoring dashboards, embedded-system troubleshooting, and structured repair processes. Strong ability to work independently, document processes, and support remote operations.
Professional Experience
- Performed routine cleaning and maintenance of solar panels and control buildings.
- Conducted multiple nightly security checks to ensure a secure perimeter.
- Maintained company vehicles and upheld operational standards in all areas.
- Ensured a safe and secure environment for church members and visitors.
- Responded to incidents and emergencies with professionalism and discretion.
- Collaborated with staff to implement and monitor safety protocols.
- Conducted detailed inspections of vehicles before customer delivery.
- Identified and resolved quality issues to meet company standards.
- Supported process improvements within the QA team.
- Diagnosed and repaired Windows-based desktops and laptops.
- Delivered efficient customer support and technical solutions.
- Managed repair documentation and inventory tracking.
- Managed day-to-day operations across 3 retail storefronts.
- Specialized in mobile device repairs (iOS and Android), certified by Samsung, Apple, and Google.
- Trained and supervised staff, improved customer service workflows, and boosted store performance.
- Maintained inventory, handled vendor relations, and ensured consistent repair quality.
Skills
Technical Skills
Operational & Leadership Skills
Technical Projects & Independent Engineering Work
Independent, 2023–Present
- Designed custom diagnostic platforms for system testing, POST analysis, and hardware fault detection.
- Developed embedded-system-based tools with sensor integration, display modules, and real-time monitoring.
- Built appliance-style graphical interfaces for diagnostics using modern UI frameworks.
- Created Grafana dashboards for system metrics, workflow visualization, and monitoring.
- Implemented Docker-based environments for isolated testing and tool deployment.
- Engineered structured repair workflows, troubleshooting trees, and documentation systems.
- Designed a multi-system workstation environment (Mad_Team setup) for synchronized monitoring and remote administration.
- Built and maintained a personal website with service descriptions and technical documentation.
Education
Associate of Science in Computer Technology and Networking
College America – Phoenix, AZ
Graduated: Aug 2016
Resume styles
These are the different ways I can tailor my experience depending on the role. Each style pulls from the same core background, with a different focus.
IT Helpdesk (Remote)
Focus on remote troubleshooting, communication, ticketing/documentation, and guiding users through solutions. Emphasizes system support, OS issues, connectivity problems, and clear communication.
Electronics Repair
Highlights hands-on diagnostics, hardware repair, board-level work, repair workflows, and structured troubleshooting. Ideal for repair labs, RMA roles, and service centers.
Systems Engineering / Monitoring
Emphasizes monitoring dashboards, diagnostic platforms, Docker-based environments, and workflow automation. Strong fit for operations, monitoring, and systems support roles.
Security + IT Hybrid
Combines physical security experience with IT systems, monitoring, documentation, and operational readiness. Suitable for roles that blend facilities, security, and technical systems.
Portfolio and tools I built
Diagnostic Platforms & Workflows
- Custom Diagnostic Platforms: Built systems for POST analysis, rail checks, and fault isolation, designed for repeatable diagnostics.
- Appliance-Style Interfaces: Designed clean, focused UIs for diagnostics and monitoring, prioritizing clarity and speed of decision-making.
- Structured Troubleshooting Trees: Created stepwise flows and documentation to reduce guesswork and make technical work repeatable.
Monitoring & Dashboards
- Grafana Dashboards: Built dashboards for system metrics, health checks, and workflow visibility—designed to feel like an appliance, not a dev tool.
- Multi-System Monitoring (Mad_Team): Designed a multi-device workstation environment for synchronized monitoring, remote access, and test orchestration.
Tooling & Environments
- Docker Environments: Used containerized environments for testing tools, keeping diagnostic stacks isolated and reproducible.
- Documentation Systems: Built a lab documentation workflow (SOPs, checklists, repair logs) to keep work traceable and repeatable.
- Personal Website: Designed and built this site and supporting content to present my work, resume, and lab capabilities.
Contact
I’m currently interested in remote roles in IT support, diagnostics, monitoring, or technical operations.
If you’d like a PDF copy of my resume, I can provide it on request or link it here once hosted.